Shipping & Delivery Policy
Effective Date: 29 March 2026
Thank you for shopping with SoHomify. We are committed to delivering your home décor, furniture, kitchen essentials, and home accessories safely and on time. This Shipping & Delivery Policy outlines our order processing, shipping timelines, delivery process, and related information.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During festive seasons, promotional events, or high-demand periods, processing times may be slightly longer.
2. Shipping Time
Estimated delivery timelines are:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 Business Days |
| Other Cities | 5–7 Business Days |
| Remote Areas | 7–10 Business Days |
Please note that these are estimated delivery times and may vary depending on courier availability, weather conditions, or other unforeseen circumstances.
3. Shipping Charges
- Free shipping may be available on selected products or orders above a specified value.
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Additional charges may apply for remote or difficult-to-reach locations.
4. Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email or SMS.
- A tracking number.
- A tracking link to monitor your shipment in real time.
You can also contact our customer support team if you need assistance tracking your order.
5. Delivery Process
Our delivery partners will attempt to deliver your order to the shipping address provided during checkout.
Please ensure:
- Your shipping address is complete and accurate.
- Your contact number is active and reachable.
- Someone is available to receive the package at the time of delivery.
Repeated failed delivery attempts due to incorrect address or customer unavailability may result in additional shipping charges.
6. Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occur due to:
- Severe weather conditions.
- Natural disasters.
- Public holidays.
- Transportation disruptions.
- Courier service issues.
- Government restrictions.
- Incorrect delivery information provided by the customer.
We appreciate your patience in such situations and will keep you informed of any significant delays.
7. Damaged or Missing Items
If your order arrives damaged, defective, or with missing items:
- Contact us within 48 hours of receiving the package.
- Provide your order number.
- Share clear photos or videos of the package and the affected product.
Our support team will review your request and arrange a replacement or other appropriate resolution if eligible.
8. International Shipping
Currently, SoHomify primarily ships within India. If international shipping becomes available, eligible countries, shipping charges, customs duties, and estimated delivery times will be displayed during checkout.
9. Order Status
You can monitor your order status through your account (if applicable) or by using the tracking information provided after dispatch.
If you have any questions regarding your shipment, our customer support team is available to assist you.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
SoHomify
Email: support@sohomify.com
Phone: 885455244
Address: Lakshmi Park, Nangloi, New Delhi 110041
Website: www.sohomify.com
Business Hours: Monday – Saturday, 10:00 AM to 6:00 PM (IST)
At SoHomify, we are dedicated to providing a smooth, secure, and reliable delivery experience so you can enjoy your new home décor and furniture with confidence.